Congratulations to Housing Choices Australia (HCA) who have been provisionally certified under the Australian Service Excellence Standards (ASES) for their outstanding work in providing supportive housing services delivered through Common Ground and Catherine House Inc. in South Australia.
This achievement follows a rigorous assessment process, which included months of preparation, a comprehensive evidence submission, and several days of interviews and site visits. HCAโs values-driven approach received high praise, with special acknowledgment of their staffโs compassion, professionalism, and dedication to achieving positive client outcomes.
Key strengths identified during the assessment included:
- their newly implemented Clinical Governance and Practice Frameworks,
- their respectful client engagement,
- their strong partnerships
- their collaborative service delivery.
This certification is a testament to HCAโs collective commitment to providing safe, dignified, and empowering housing and support for those who need it most.
Photo Credit: Housing Choices Australia (HCA)
